Digital Science Resource Center
https://support.thermoinformatics.com/
- Product Announcements & News
- Product Documentation
- Software Downloads
- Product Compatibility
- Knowledgebase
- Defect Tracking
- User Forums
Digital Science eService
http://eservice.thermo.com/
- Online incident log-in
- Monitoring and resolution of support inquiries
Digital Science Technical Support Email
support.informatics@thermofisher.com
Unless otherwise noted below, this is the global email address for technical support for Digital Science products.
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Consultancy Services
services.informatics@thermofisher.com
We offer a full range consultancy service to help implement your Digital Science solution
effectively, which includes business analysis and workflow design through coding,
testing, training and commissioning. Contact us via your local support phone number
or email us at services.informatics@thermofisher.com
Training
https://support.thermoinformatics.com/training/
Our expert trainers offer a variety of education solutions to guarantee that you
are able to obtain the most value from your Digital Science investment. A complete list
of Thermo Scientific Digital Science training courses is available on our Training site.
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Offices Currently Open |
Offices Currently Closed North & South AmericaClosed for: | Outside regular office hours | Serving: | United States, Canada, Latin America Includes Chromeleon | Phone: | Toll Free: +1 (800) 395-5467, Direct : +1 (781) 933-4689 | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC-04:00) |
Spain - MadridClosed for: | Outside regular office hours | Serving: | Spain, Portugal, Chile, Central and Latin America | Phone: | +34 91 484 59 89 | Hours: | 9:00 AM to 5:00 PM, Monday - Thursday, 9:00 AM to 3:00 PM Friday (UTC+01:00) |
United Kingdom - AltrinchamClosed for: | Outside regular office hours | Serving: | United Kingdom, Rest of World Includes Chromeleon | Phone: | +44 (0) 161 942 3100 | Hours: | 9:00 AM to 5:00 PM, Monday - Thursday, 9:00 AM to 4:00 PM Friday (UTC+01:00) |
Ireland - Blackrock, County DublinNetherlands - BredaClosed for: | Outside regular office hours | Serving: | Belgium, Netherlands, Luxembourg Includes Chromeleon | Phone: | +31 (0) 76 579 5574 | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00) |
France - ParisClosed for: | Outside regular office hours | Serving: | France Includes Chromeleon | Phone: | +33 (0) 1 6092 4940 | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00) |
Germany - DreieichClosed for: | Outside regular office hours | Serving: | Central Europe including Germany, Switzerland, Austria Includes Chromeleon | Phone: | +49 (0) 6103 408 1020 | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00) |
Italy - MilanIndia - BangaloreClosed for: | Outside regular office hours | Serving: | India | Phone: | +91 (812) 949 7273 | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+05:30) |
China - ShanghaiClosed for: | Outside regular office hours | Serving: | China | Phone: | Toll Free : +86 800 810 5118 , Direct : +86 400 650 5118 | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+08:00) |
Japan - OsakaClosed for: | Outside regular office hours | Serving: | Japan | Phone: | Within Japan: +0120 753 670 | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+09:00) |
Australia - Adelaide, SAClosed for: | Outside regular office hours | Serving: | Australia | Phone: | Toll free Within Australia: 1 800 610 620, Direct: +61 8 82088307 outside Australia | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+09:30) |
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