Global Support Contacts for Informatics Products

Informatics Resource Center
https://support.thermoinformatics.com/
  • Product Announcements & News
  • Product Documentation
  • Software Downloads
  • Product Compatibility
  • Knowledge Base
  • Defect Tracking
  • User Forums
  • eLearning and Training Schedules
Informatics eService
http://eservice.thermo.com/
  • Online incident log-in
  • Monitoring and resolution of support inquiries
Informatics Technical Support Email
support.informatics@thermofisher.com
Unless otherwise noted below, this is the global email address for technical support for Informatics products.

Consultancy Services
services.informatics@thermofisher.com

We offer a full range consultancy service to help implement your informatics solution effectively, which includes business analysis and workflow design through coding, testing, training and commissioning. Contact us via your local support phone number or email us at services.informatics@thermofisher.com

Training
https://support.thermoinformatics.com/training/

Our expert trainers offer a variety of education solutions to guarantee that you are able to obtain the most value from your informatics investment. A complete list of Thermo Scientific informatics training courses is available on our Training site.

Global Telephone Support Contacts
Offices Currently Open
Ireland - Blackrock, County Dublin
Serving:  Ireland. Service provided by Orbis Information Systems Ltd.
Phone:  +353 1 2112320
Email:  info@orb-is.com
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00)
Spain - Madrid
Serving:  Spain, Portugal, Chile, Central and Latin America
Phone:  +34 91 484 59 89
Hours:   9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 3:00 PM Friday (UTC+01:00)
United Kingdom - Altrincham
Serving:  United Kingdom, Rest of World
Phone:  +44 (0) 161 942 3100
Hours:   9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 4:00 PM Friday (UTC+01:00)
Italy - Milan
Serving:  Italy. Service provided by LabSystems Italia s.r.l.
Phone:  +39 (02) 94962129
Email:  info@labsystems.it
Hours:   10:00 AM to 6:00 PM, Monday - Thursday,
10:00 AM to 5:00 PM Friday (UTC+02:00)
Netherlands - Breda
Serving:  Belgium, Netherlands, Luxembourg
Phone:  +31 (0) 76 579 5574
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00)
France - Paris
Serving:  France
Phone:  +33 (0) 1 6092 4940
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00)
Germany - Dreieich
Serving:  Central Europe including Germany, Switzerland, Austria
Phone:  +49 (0) 6103 408 1020
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+02:00)
India - Bangalore
Serving:  India
Phone:  +91 (812) 949 7273
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+05:30)
China - Shanghai
Serving:  China
Phone:  Toll Free : +86 800 810 5118 ,  +86 400 650 5118
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+08:00)
Offices Currently Closed
United States - Philadelphia, PA
Closed for:  Outside regular office hours
Serving:  United States, Canada, Latin America
Phone:  Toll Free: 1 (800) 395-5467,
Direct : +1 (781) 933-4689
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC-04:00)
Canada - Toronto
Closed for:  Outside regular office hours
Serving:  Global - For Laboratory Automation support only
Phone:  Toll Free: 1(800) 365 7587,
Direct: 1(905) 332 2000 - opt 3, Service
Email:  services.labautomation@thermofisher.com
Hours:   8:00 AM to 5:00 PM, Monday - Friday (UTC-04:00)
Japan - Osaka
Closed for:  Outside regular office hours
Serving:  Japan
Phone:  Within Japan: +0120 753 670
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+09:00)
Australia - Adelaide, SA
Closed for:  Outside regular office hours
Serving:  Australia
Phone:  Toll free Within Australia: 1 800 610 620,
Direct: +61 8 82088307 outside Australia
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+09:30)