Informatics Resource Center
https://support.thermoinformatics.com/
- Product Announcements & News
- Product Documentation
- Software Downloads
- Product Compatibility
- Knowledge Base
- Defect Tracking
- User Forums
- eLearning and Training Schedules
Informatics eService
http://eservice.thermo.com/
- Online incident log-in
- Monitoring and resolution of support inquiries
Informatics Technical Support Email
support.informatics@thermofisher.com
Unless otherwise noted below, this is the global email address for technical support for Informatics products.
|
Consultancy Services
services.informatics@thermofisher.com
We offer a full range consultancy service to help implement your informatics solution
effectively, which includes business analysis and workflow design through coding,
testing, training and commissioning. Contact us via your local support phone number
or email us at services.informatics@thermofisher.com
Training
https://support.thermoinformatics.com/training/
Our expert trainers offer a variety of education solutions to guarantee that you
are able to obtain the most value from your informatics investment. A complete list
of Thermo Scientific informatics training courses is available on our Training site.
|
Offices Currently Open China - Shanghai
| Serving: | China | | Phone: | Toll Free : +86 800 810 5118 , +86 400 650 5118 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+08:00) |
Japan - Osaka
| Serving: | Japan | | Phone: | Within Japan: +0120 753 670 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+09:00) |
Australia - Adelaide, SA
| Serving: | Australia | | Phone: | Toll free Within Australia: 1 800 610 620,
Direct: +61 8 82088307 outside Australia | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+10:30) |
|
Offices Currently Closed United States - Philadelphia, PA
| Closed for: | Outside regular office hours | | Serving: | United States, Canada, Latin America | | Phone: | Toll Free: 1 (800) 395-5467,
Direct : +1 (781) 933-4689 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC-05:00) |
Canada - Toronto
| Closed for: | Outside regular office hours | | Serving: | Global - For Laboratory Automation support only | | Phone: | Toll Free: 1(800) 365 7587,
Direct: 1(905) 332 2000 - opt 3, Service | | Email: | services.labautomation@thermofisher.com | | Hours: | 8:00 AM to 5:00 PM, Monday - Friday (UTC-05:00) |
Ireland - Blackrock, County Dublin
Spain - Madrid
| Closed for: | Outside regular office hours | | Serving: | Spain, Portugal, Chile, Central and Latin America | | Phone: | +34 91 484 59 89 | | Hours: | 9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 3:00 PM Friday (UTC+00:00) |
United Kingdom - Altrincham
| Closed for: | Outside regular office hours | | Serving: | United Kingdom, Rest of World | | Phone: | +44 (0) 161 942 3100 | | Hours: | 9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 4:00 PM Friday (UTC+00:00) |
Italy - Milan
| Closed for: | Outside regular office hours | | Serving: | Italy. Service provided by LabSystems Italia s.r.l. | | Phone: | +39 (02) 94962129 | | Email: | info@labsystems.it | | Hours: | 10:00 AM to 6:00 PM, Monday - Thursday,
10:00 AM to 5:00 PM Friday (UTC+01:00) |
Netherlands - Breda
| Closed for: | Outside regular office hours | | Serving: | Belgium, Netherlands, Luxembourg | | Phone: | +31 (0) 76 579 5574 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00) |
France - Paris
| Closed for: | Outside regular office hours | | Serving: | France | | Phone: | +33 (0) 1 6092 4940 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00) |
Germany - Dreieich
| Closed for: | Outside regular office hours | | Serving: | Central Europe including Germany, Switzerland, Austria | | Phone: | +49 (0) 6103 408 1020 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00) |
India - Bangalore
| Closed for: | Outside regular office hours | | Serving: | India | | Phone: | +91 (812) 949 7273 | | Hours: | 9:00 AM to 5:00 PM, Monday - Friday (UTC+05:30) |
|