Digital Science Resource Center
https://support.thermoinformatics.com/
  • Product Announcements & News
  • Product Documentation
  • Software Downloads
  • Product Compatibility
  • Knowledgebase
  • Defect Tracking
  • User Forums
Digital Science eService
http://eservice.thermo.com/
  • Online incident log-in
  • Monitoring and resolution of support inquiries
Digital Science Technical Support Email
support.informatics@thermofisher.com
Unless otherwise noted below, this is the global email address for technical support for Digital Science products.

Consultancy Services
services.informatics@thermofisher.com

We offer a full range consultancy service to help implement your Digital Science solution effectively, which includes business analysis and workflow design through coding, testing, training and commissioning. Contact us via your local support phone number or email us at services.informatics@thermofisher.com

Training
https://support.thermoinformatics.com/training/

Our expert trainers offer a variety of education solutions to guarantee that you are able to obtain the most value from your Digital Science investment. A complete list of Thermo Scientific Digital Science training courses is available on our Training site.

Global Telephone Support Contacts
Offices Currently Open

Spain - Madrid

Serving:  Spain, Portugal, Chile, Central and Latin America
Phone:  +34 91 484 59 89
Hours:   9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 3:00 PM Friday (UTC+00:00)

United Kingdom - Altrincham

Serving:  United Kingdom, Rest of World
Includes Chromeleon
Phone:  +44 (0) 161 942 3100
Hours:   9:00 AM to 5:00 PM, Monday - Thursday,
9:00 AM to 4:00 PM Friday (UTC+00:00)

Netherlands - Breda

Serving:  Belgium, Netherlands, Luxembourg
Includes Chromeleon
Phone:  +31 (0) 76 579 5574
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00)

France - Paris

Serving:  France
Includes Chromeleon
Phone:  +33 (0) 1 6092 4940
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00)

Germany - Dreieich

Serving:  Central Europe including Germany, Switzerland, Austria
Includes Chromeleon
Phone:  +49 (0) 6103 408 1020
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+01:00)

Italy - Milan

Serving:  Italy. Service provided by LabSystems Italia s.r.l.
Phone:  +39 (02) 94962129
Email:  info@labsystems.it
Hours:   10:00 AM to 6:00 PM, Monday - Thursday,
10:00 AM to 5:00 PM Friday (UTC+01:00)
Offices Currently Closed

North & South America

Closed for:  Outside regular office hours
Serving:  United States, Canada, Latin America
Includes Chromeleon
Phone:  Toll Free: +1 (800) 395-5467,
Direct : +1 (781) 933-4689
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC-04:00)

China - Shanghai

Closed for:  Outside regular office hours
Serving:  China
Phone:  Toll Free : +86 800 810 5118 ,  
Direct : +86 400 650 5118
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+08:00)

Japan - Osaka

Closed for:  Outside regular office hours
Serving:  Japan
Phone:  Within Japan: +0120 753 670
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+09:00)

Australia - Adelaide, SA

Closed for:  Outside regular office hours
Serving:  Australia
Phone:  
Hours:   9:00 AM to 5:00 PM, Monday - Friday (UTC+10:30)