• General Information
• Quality Management System
• Product Privacy and Security
• Social Responsibility
• Contact US

General Information

This page contains information to help you answer questions about quality, privacy and security surrounding the following software products:

• Thermo Scientific™ SampleManager™ LIMS, SDMS, and LES software
• Thermo Scientific™ Integration Manager™ software
• Thermo Scientific™ Nautilus LIMS™ software
• Thermo Scientific™ Watson LIMS™ software
• Thermo Scientific™ Core LIMS™ software

If there is information you would like but do not find, please reach out to your Sales Representative for assistance.

Quality Management System

Our Mission is to enable our customers to make the world healthier, cleaner and safer. To help fulfill this, Thermo Fisher Scientific Digital Science LIMS, SDMS and LES software solutions are developed following an ISO 9001:2015 certified Quality Management System.

View our ISO 9001:2015 Certification

This Quality System includes:

Training Program:

Using a role-based training program our quality systems ensure that the right people are trained to the right processes to support consistency and quality within all of our processes.

Software Development Lifecycle:

Using a documented SDLC and release process, our products are fully tested prior to a formal release.

Supplier Management:

We understand the importance of supplier management at all levels. Following our internal supplier management program, we ensure our suppliers are assessed, have the proper agreements in place, and risk management activities are applied. Additionally, our suppliers are monitored and periodically re-assessed to ensure they continue to meet our quality needs.

Issue Management:

When issues arise, we have processes to ensure issues are managed and addressed in a timely and appropriate way. Through investigations, corrections, testing and communication with customers our Quality System is designed to ensure all issues big or small get the attention and correction they need.

Change Management:

Changes including infrastructure and software updates have formal processes to ensure these are done in a controlled way and with appropriate notifications.

Cloud Services:

The Thermo Fisher Scientific managed cloud services for SampleManager LIMS, and Core LIMS utilize Amazon Web Services (AWS). We have defined Service Level Objectives and technical operations processes for our cloud offerings. Our network availability objectives are defined and documented in the Service Agreements with each customer.

Additional information regarding our Cloud offerings can be viewed here:

• Cloud Services SampleManager LIMS
• Core LIMS Software

Additional information on the Corporate Quality Program including the Quality Policy can be viewed here:

• Quality Management

Product Privacy and Security

Our LIMS software including Thermo Scientific SampleManager LIMS, Nautilus LIMS, Watson LIMS, and Core LIMS software, provide technical capabilities that can be configured by customers to ensure only authorized individuals have access to data, and data is properly secured. Features include (but are not limited to):

• access controls,
• audit logs,
• search and reporting functionality,
• importing and exporting capabilities, and
• encryption in motion.

Additionally, Thermo Scientific SampleManager LIMS, Core LIMS and Watson LIMS cloud services include technical information security features such as encryption, firewall technology, and intrusion monitoring and detection.

Information security is a top priority at Thermo Fisher Scientific. Additional information about our commitment to Information security can be viewed here:

• Information Security
• Core LIMS SOC 3 Type II Report
• SampleManager SOC 3 Type I Report

We are committed to maintain a secure environment for our customers. Additional information about how to report all security issues or concerns through our reporting submission form can be viewed here:

• Reporting submission form

Thermo Fisher Scientific values your privacy and the protection of your Personal Data. Additional information about our corporate privacy programs can be viewed here:

• Thermo Fisher Scientific privacy notice

Social Responsibility

Thermo Fisher Scientific has a Corporate Social Responsibility program focused on four key pillars – Operations, Colleagues, Communities and Environment. Additional information, including the latest Corporate Social Responsibility Reports, can be viewed here:

• Corporate Social Responsibility

Contact Us

For more information contact your Sales Representative or contact us here.