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The page you are looking for (http://support.thermoinformatics.com:80/prodinfo/upgrades) might have been removed, had its name changed, or is temporarily unavailable.

Please try the links in the menu on the right for functions still in place.

Notice: Many functions traditionally available at this site have been migrated to the new eService portal at http://eservice.thermo.com. Migrated functions include problem submission, knowledgebase, metaserach, user contributed software and upgrade requests.

Recognizing that the value of a technical support contract is more than just access to technical support professionals, Thermo Fisher Scientific Informatics has invested significant time and money into the deployment of this new customer accessible technical support issue management system.

The eService Portal gives you the ability to:

• Log support incidents over the internet
• Upload documents, problem code, dump files, etc.
• Monitor progress of support incidents
• Search across incidents, knowledge base, and documentation
• In the future, the system will be integrated with the R&D organization's defect tracking system

If you do not already have an eService account, please request one at this page.