eService Portal
Recognizing that the value of a technical support contract is more than just access to technical support professionals, Thermo Fisher Scientific Informatics has invested significant time and money into the deployment of a new customer accessible technical support issue management system.
This system gives you the ability to:
- Log support incidents over the internet
- Upload documents, problem code, dump files, etc.
- Monitor progress of support incidents
- Search across incidents, knowledge base, and documentation
- In the future, the system will be integrated with the R&D organization's defect tracking system
The web site address is http://eservice.thermo.com/
If you do not already have an eService account, please request one below.