Global Support Contacts for Informatics Products

Support offices are open weekdays, Monday through Friday, from 8:30 AM to 5:00 PM local time. Each office observes their local holidays as listed in the Thermo Fisher 2010 Global Holiday list.

Global Support Email

Email: support.informatics@thermofisher.com

Online Support Portals

Online: eService Portal - All Products

Note: Access to the online support portals require a username and password. Please contact your local support office, using the numbers below, if you do not have these.

Telephone Support Contacts

North America: +1 800 395-5467

UK/Rest of World: +44 (0) 161 942 3100

Benelux: +31 (0) 76 579 5574

Spain, Portugal, Mexico, Chile and Latin America: +34 91 484 59 89

Germany, Austria and Switzerland: +49 (0) 6103 408 1020

France: +33 (0) 1 6092 4940

Australia and Asia-Pacific: Within Australia : 1800 610 620, Outside Australia: +61 8 82088307 China: +021 68654588 X2334 Japan: Domestic Only 0120 753 670 India: +1 800 22 22 30

Problems with support.thermoinformatics.com

Email: webmaster.informatics@thermofisher.com